Certified Lights Return Policy:
At Certified Lights, we want you to be completely satisfied with your purchase. Our return policy is designed to provide you with clear guidelines for returns, exchanges, and refunds. Please read this policy carefully to understand how the process works.
- For most products, returns are accepted within 30 days from the date of delivery.
- Please note that for Holiday Lighting & Decor items, returns are not accepted after December 1st, except in cases of manufacturer's defects.
- The returned item needs to be shipped and the tracking number provided to Certified Lights within those 30 days.
- To initiate a return, please contact our Customer Service team via email at firstname.lastname@example.org or by phone at 972-512-0000.
- You will need to provide your order number, the reason for the return, and the shipping tracking number.
- A restocking fee of 15% applies to returns for reasons other than manufacturer's defects.
- However, we waive the restocking fee if you choose to place an additional order at the time of return.
- Please do not write or mark the packaging, contents, or registration warranty cards.
- Keep all original packaging as received for at least 30 days.
- Ensure that the returned products are in new condition.
- Do not remove UPC codes, as we cannot accept boxes without UPC codes.
- Products, whether defective or not, must be returned in the manufacturer's original packaging in "like-new condition," including all components and items originally packaged with the product.
- Customers are responsible for all shipping costs associated with the return, except in cases of manufacturer defects.
- Shipping costs are non-refundable.
- To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
- A receipt or proof of purchase is required for processing the return.
- Upon contacting our Customer Service team, you will receive instructions on how to start the return process.
- We will provide you with a return shipping label and guide you on where and how to send your package.
- Please do not send items back to us without first requesting a return, as these will not be accepted.
Damaged and Wrong Items:
- If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately.
- We will evaluate the issue and work to make it right.
Shipping Carrier Damage:
- In the event of damage caused by the shipping carrier, customers must initiate the claim directly with the shipper.
- To start a claim due to shipping carrier damage, please visit the UPS claim website at https://www.ups.com/us/en/support/file-a-claim.page.
- It's crucial to note that, in cases of shipping carrier damage, customers must keep the damaged product where it was delivered, and it should not be shipped back immediately.
- Shipping carrier damage claim processes can take up to 1-2 weeks, depending on how the product was shipped out.
- Customers must be available and responsive during the UPS investigation process, as UPS may contact the recipient for more information.
- If UPS states "recipient was unreachable" under the reasons section and closes the investigation due to this, no refund will be issued.
- Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, and sale items or gift cards.
- If you have concerns about a specific item, please contact us for clarification.
- The quickest way to receive a desired item is to return the original item and place a separate order for the new item.
- Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund.
- If approved, the refund will be processed to your original payment method.
- Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
We are here to assist you throughout the return process. If you have any questions or need further assistance, please don't hesitate to contact us by phone at 972-512-0000 or by email at email@example.com.
Thank you for choosing Certified Lights!