Products can be returned within 30 days for any reason.
There is a restock fee of 15% that is waived if an additional order is placed. If a product is defective, you must contact us within 30 days of receiving your order.
To initiate a return, please contact us at firstname.lastname@example.org or by phone at 972-512-0000 with your order number and reason for return.
Accepting returns are subject to the following:
Do not write or mark the packaging, contents or registration warranty cards. Keep all original packaging as you received it for at least 30 days.
- Returns are subject to a 15% re-stocking fee.
- You are responsible for shipping costs both ways.
- Keep all products in new condition.
Do not remove UPC codes. (We can not accept boxes without UPC codes)
Products, whether defective or not, must be returned in the manufacturer's original packaging in "like-new condition" and the carton must include all components and other items originally packaged with the product.
You can always contact us for any return question at email@example.com.