No returns for Holiday Lighting & Decor after December 1st.
Products can be returned within 30 days.
There is a restock fee of 15% that is waived if an additional order is placed. If a product is defective, you must contact us within 30 days of receiving your order.
To initiate a return, please contact us at firstname.lastname@example.org or by phone at 972-512-0000 with your order number and reason for return.
Accepting returns are subject to the following:
Do not write or mark the packaging, contents or registration warranty cards. Keep all original packaging as you received it for at least 30 days.
- Returns are subject to a 15% re-stocking fee.
- You are responsible for shipping costs both ways.
- Keep all products in new condition.
Do not remove UPC codes. (We can not accept boxes without UPC codes)
Products, whether defective or not, must be returned in the manufacturer's original packaging in "like-new condition" and the carton must include all components and other items originally packaged with the product.
You can always contact us for any return question at email@example.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by phone at 972-512-0000 or by email at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.